Shipping policy
SHIPPING
& DELIVERY
Where we ship, how long it takes, what happens when it doesn't arrive, and what we need from you to make sure it does. No fine print. No exceptions buried three paragraphs in.
At A Glance — The Numbers
| Destination | Processing | Transit | Tracking |
|---|---|---|---|
| Australia — Standard | 1–3 business days | 3–7 business days | Yes |
| Australia — Express | 1–2 business days | 1–3 business days | Yes |
| New Zealand | 1–3 business days | 5–10 business days | Yes |
| United Kingdom | 1–3 business days | 10–20 business days | Yes |
| United States & Canada | 1–3 business days | 10–20 business days | Yes |
| Europe | 1–3 business days | 10–20 business days | Yes |
| Rest of World | 1–3 business days | 15–30 business days | Yes — where available |
All times are estimates, not guarantees. Transit times begin from dispatch, not from order placement. Processing is the time between your order and us handing it to the carrier. Transit is the carrier's problem after that.
Processing — What Happens Before It Ships
Orders are processed on business days only — Monday to Friday, excluding Australian public holidays. If you place an order on a Friday evening, Saturday or Sunday, processing begins Monday. This is not a policy designed to frustrate you. It is the consequence of there being no one in the building on weekends.
Processing time is 1–3 business days under normal conditions. During the monthly drop window — the first Friday of each month and the days immediately following — processing may extend to 3–5 business days as volume increases significantly. If you order during the drop, expect the longer end of the processing window. The designs are worth it.
Once your order is dispatched you will receive an email with your tracking number. If that email does not arrive within your processing window, check your spam folder before contacting us. Shipping confirmation emails from Shopify have a notable talent for ending up in spam filters.
Australia — Domestic Shipping
We ship domestic orders via Australia Post. You will receive a tracking number when your order is dispatched — use it at auspost.com.au to follow the parcel's progress through the network.
Standard shipping typically takes 3–7 business days from dispatch depending on your location relative to our fulfilment point. Regional and remote addresses take longer. If you are in a regional area and need your order by a specific date, order express and order early.
Express shipping typically takes 1–3 business days from dispatch and is available at checkout for an additional charge. Express gets you priority handling within the Australia Post network — it does not override our processing window on our end.
Free standard shipping is available on Australian orders over the threshold displayed at checkout. The threshold is reviewed periodically. The amount shown at checkout is the current correct amount.
International Shipping
We ship internationally. The world is a reasonable market for graphic tees about Australian politics and culture, and we are not going to restrict access to it by geography.
International orders are dispatched via Australia Post International or a comparable carrier depending on destination. Tracking is included on all international orders where the destination country's postal network supports end-to-end tracking. Some destinations have limited domestic tracking — your tracking number will show Australian movement clearly and may show less once it enters the destination country's network.
Transit times for international orders are estimates only. Customs processing in the destination country, local postal network delays and seasonal volumes all affect actual delivery time in ways that are outside our control. If your international order has not arrived within 30 business days of the dispatch date, contact us and we will investigate.
Customs, Duties and Import Taxes
International orders may be subject to customs duties, import taxes or other charges levied by the destination country's customs authority. These charges are the responsibility of the recipient. We have no control over them, cannot predict them in advance, and cannot refund them as they are government charges rather than charges we receive.
If your country has a de minimis threshold below which duties are not charged, most individual orders will likely fall below it. If you are unsure, check with your country's customs authority before ordering.
We will not falsify customs documentation by under-declaring the value of your order. Requests to do so will be declined. The parcel contains exactly what you ordered, declared at the price you paid.
Monthly Drop Orders — What To Expect
Orders placed during the monthly drop window are processed in the order they are received. The drop typically generates a significant volume of orders within the first few hours of the first Friday. If you ordered during peak drop time, your order is in the queue and will be processed within the extended window of 3–5 business days.
We do not offer priority processing for drop orders, regardless of order value. The queue is the queue. Every person who clicked at 9am on the first Friday is treated with equal fairness by the queue. This is the correct way to do it.
Tracking Your Order
Every order receives a tracking number when dispatched. The tracking number is included in your dispatch confirmation email. Use it at the relevant carrier's website to check the status of your delivery.
Tracking information may take up to 24 hours to become active in the carrier's system after you receive your dispatch email. If your tracking number shows no movement immediately after receiving it, wait 24 hours before concluding something has gone wrong. Usually nothing has.
If your tracking shows your parcel has been delivered but you have not received it, check with other people at the delivery address, check your building's mail area, check if a neighbour accepted delivery, and check for a card advising a parcel is at a local post office. If all of those are checked and the parcel is genuinely missing, contact us.
Incorrect or Incomplete Addresses
The address you provide at checkout is the address we ship to. We do not modify addresses after dispatch. We do not catch typos before dispatch. The responsibility for providing a correct and complete delivery address rests with you.
If you realise you have provided an incorrect address, contact us immediately — before the order is dispatched. If we have not yet dispatched the order we may be able to correct it. If the order has already been dispatched, we cannot redirect it.
Parcels returned to us due to an incorrect address provided by the customer will be reshipped at the customer's cost. If you do not want the item reshipped, a refund of the item cost (not the original shipping cost) will be issued once the parcel is returned to us and inspected.
Missing, Lost or Significantly Delayed Parcels
If your parcel has not arrived within the following windows from the dispatch date, contact us:
- Australian standard: 15 business days
- Australian express: 7 business days
- International: 30 business days
We will lodge an investigation with the carrier on your behalf. Carrier investigations take time — typically 5–10 business days. We will keep you informed of the outcome. If the parcel is confirmed lost, we will either reship the order (if stock is available) or issue a full refund including shipping costs. Monthly drop items that have sold out cannot be reshipped — a full refund will be issued.
We cannot lodge a lost parcel investigation until the window above has elapsed. Contacting us before that window has passed is welcomed — we can check what the tracking says from our end — but the investigation cannot formally begin until the carrier considers the parcel overdue.
Damaged In Transit
If your order arrives damaged — the parcel visibly damaged, the contents affected — photograph the damage before you open the parcel fully, and photograph the item once opened. Contact us within 7 days of delivery with those photographs and your order number.
We will assess the damage and organise a replacement or refund in accordance with your rights under Australian Consumer Law and our returns policy. You do not need to return a damaged item unless specifically requested — in most cases, photographic evidence is sufficient.
PO Boxes
We can ship to PO boxes for standard delivery. Express shipping to PO boxes may not be available depending on the carrier's current capacity. If you provide a PO box address and express is unavailable for that destination, we will contact you to discuss alternatives or downgrade to standard shipping with a partial refund of the express cost.
Questions About Your Delivery
Contact us at hello@convictshirts.com with your order number and a description of the issue. We respond within 2 business days. We are one brand, not a call centre — responses are considered ones, not scripted ones.